Benefit Verification

Our Faxback system has moved online! J.P. Farley is now able to serve providers better!

New, online provider access allows J.P. Farley Corporation to serve providers more quickly and accurately. Our online system will allow eligible provider representatives to easily verify member eligibility, obtain a member’s summary of benefits, check the status of a claim, initiate a pre-certification authorization, provide clinical follow up for a pre-certification and/or follow-up on a benefit or claims status.

In most cases the information obtained from our online system will answer the questions that you have.

The website will enable you to:

  • verify member or dependent eligibility
  • check the status of a claim
  • provide information for authorization
  • provide clinical follow up on a pre-certification
  • follow up on benefits or claims status

Need to Register for Provider Access?
1. Dial 800.634.0173 or 440.250.4300.
2. Select Option 5 to reach a service team member.
3. Inform the representative that you need to obtain a provider registration code.
4. Please provide the required information to the representative to ensure your permission to access the provider portal.
5. Following the receipt of your provider access code you may click here to be taken to the Gateway login and registration page. Follow the onscreen prompts for additional instruction.

DENTAL & VISION Verification Note: Some plans choose to pay dental and/or vision benefits under the plan’s medical benefit. Dental and vision providers should attempt to obtain a member’s dental and/or vision benefits under the medical benefit summary (once online) for these plans.

Need Help?

Having trouble finding what you are looking for?