LET OUR PATIENT ADVOCATES
Services Patient Advocates Provide
Locate Benefit Forms & Information
Provide Eligibility Information
Check On Claims Status
Assist with Website Access
Assist in Understanding Benefit Plans
Note Changes in Coverage
Help Locate Providers
Understand How a Claim Was Paid
Assistance with Claim Appeals
If You Receive A Balance Bill
Check that your bill matches your EOB
If your bill from your provider does not match your EOB (states a patient responsibility amount not indicated in your EOB), this is a balance bill.
Contact Patient Advocacy to discuss and review your bill
Have your EOB and bill on hand and call 800.634.0173. Your Patient Advocate will discuss and review your bill with you.
Follow any further instructions from your Patient Advocate
Depending on your circumstances, your Patient Advocate may recommend different courses of action. You will be guided through every step!
Rest easy knowing Patient Advocacy is on your side
Most patient advocacy cases are resolved easily. Rest assured that if an aggressive biller ever sends your bill to a collection agency, you have no-cost legal protection through your Patient Advocacy program.
Our Team Humanizes the Healthcare Experience For Members
Rachael has been tremendous! In a time that has been stressful physically, emotionally, and financially, she has taken care helped beyond measure in every area!! She continues to be a light in a dark situation!!
Sara was very helpful and a pleasure to work with. She patiently listened without interrupting and gave a clear and helpful answer. I was impressed by how easy it was to reach an agent without going through multiple menu layers and entering tons of information only to have everything asked again when you finally reach someone.
As we began our transition on August 1, 2020, I have found great support for all my questions and concerns. J.P. Farley strives on quick response time, client support and it shows! I have appreciated the prompt service and continued support.”